Refund and cancellation policy

Last updated 9 November 2026

The short version

You're never charged for an AI version that doesn't follow your move (under 70% move match) or that fails: those videos come back to you automatically.
Cancel your plan any time; you keep it until the end of what you paid for.
Changed your mind? Ask within 7 days for a plan, or 14 days for top-ups and Lifetime, and if you haven't used what you bought we'll refund it.

Automatic: videos that don't count

Each AI version is checked against your camera move. Versions under 70% move match, and versions that fail to generate, are not charged: the videos they reserved go straight back to where they came from (this month's plan videos, top-ups or trial videos). You don't need to ask.

Subscriptions (Indie, Creator, Studio)

Cancel any time in Account → Cancel plan. You keep the plan and this month's videos until the end of the period you paid for, and you won't be billed again. Top-ups stay yours.
First purchase: if you ask within 7 days of your first payment for a plan and you've used no plan videos, we'll refund that payment in full.
Renewals: if you forgot to cancel and ask within 7 days of the renewal, with no plan videos used since it, we'll refund that renewal.
Otherwise, payments for a period that has started aren't refunded, partly or fully, because the AI videos in it cost us money to make.
Upgrades charge only the prorated difference; that difference follows the same 7-day, nothing-used rule.

Top-ups and Lifetime

Top-ups: refundable within 14 days of purchase for the videos you haven't used (we refund the unused share).
Lifetime: refundable within 14 days of purchase. A refund ends Lifetime access.

Things we always fix

If you were charged twice, charged after cancelling, or couldn't use what you paid for because of a problem on our side, we'll refund it whatever the timing.

How to ask

Email ayucorp1304@gmail.com from your account's email with what you bought and the date. We answer within 3 working days. Approved refunds go back to your original payment method through Dodo Payments, our merchant of record; banks usually take 5 to 10 working days to show it. When a refund goes through, the videos it paid for are removed from your account (never below zero).

Chargebacks

Please contact us before disputing a charge with your bank; we can usually solve it faster. While a dispute is open, AI videos are paused on the account.

Your legal rights

This policy doesn't take away any refund or cancellation rights you have under the consumer law where you live.